Privacy Policy — Sivasoorya Ayuryoga Healing Ashram

Introduction

Sivasoorya Ayuryoga Healing Ashram (Sivasoorya Ayuryoga Pvt. Ltd.) respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding that information. By using our website and services, you agree to the practices described in this policy.

Information We Collect

• Personal information: name, email address, postal address, phone number, date of birth, and other contact details you provide when enquiring, booking, subscribing to newsletters, or receiving treatment.
• Medical and health information: treatment history, symptoms, medical records, and other health details you provide as part of clinical assessment or treatment.
• Payment information: payment card details and transaction information processed through our secure payment gateways (we do not store full card data).
• Technical and usage data: IP address, browser type, device information, pages visited, referral sources, and other analytics collected automatically.
• Cookies and similar technologies: small data files used to improve site functionality and remember preferences.

How We Use Your Information

• To provide and manage treatments and wellness services, including scheduling, clinical care, and follow-up.
• To respond to enquiries, confirm bookings, and communicate appointment or treatment details.
• To process payments and manage billing.
• To send newsletters, marketing communications, event invitations, and updates when you have opted in. You may unsubscribe at any time.
• To improve our website, services, and user experience through analysis of usage data and trends.
• To comply with legal, regulatory, and medical record-keeping obligations.

Legal Basis and Consent

• For clinical care and essential communications, we rely on your consent and our legitimate interest in providing treatment and managing your bookings.
• For marketing communications, we will send messages only after you subscribe; you can withdraw consent at any time.
• Where required by law, we will obtain explicit consent before processing sensitive medical data.

Sharing and Disclosure

• We do not share your personal or medical information with third parties for their marketing purposes.
• We may share information with: authorized staff and practitioners involved in your care; service providers who process payments, host our website, or provide analytics (under contractual confidentiality terms); and legal or regulatory authorities when required by law.
• We will obtain your explicit consent before sharing health or medical data for purposes other than your treatment.

Data Security

• We implement appropriate technical and organizational measures to protect personal and medical information against unauthorized access, alteration, disclosure, or destruction.
• Our website uses SSL encryption to secure data transmission. Payment processing is handled via trusted, industry-standard gateways.
• Access to personal and medical data is limited to authorized personnel on a need-to-know basis. Security measures and protocols are reviewed regularly.

Cookies and Analytics

• We use cookies and similar technologies to enhance functionality, remember preferences, and analyse site usage.
• Third-party analytics tools may collect anonymized usage data to help us improve content and services.
• You can control cookie preferences via your browser settings or through any cookie-consent mechanism displayed on our site. Disabling cookies may affect site functionality.

Retention of Data

• We retain personal and medical information only as long as necessary to provide care, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods comply with applicable medical record and privacy laws.

International Transfers

• If we transfer personal data outside India (for example, to service providers), we will ensure an adequate level of protection by contractual safeguards and compliance with applicable data protection laws.

Your Rights

• You have the right to access, correct, or request deletion of your personal information, subject to legal and medical record-keeping requirements.
• You can withdraw consent to processing where consent is the legal basis, but withdrawal will not affect processing done prior to withdrawal.
• To exercise any rights or request copies of your data, contact us at info@authenticayurvedacentre.com. We will respond within a reasonable timeframe as required by law.

Changes to This Policy

• We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Information

• For questions, concerns, or to exercise your privacy rights, contact:
  Email: info@authenticayurvedacentre.com
  Address: Sivasoorya Ayuryoga Heritage Pvt. Ltd., Vandithadam, Pachallor P.O., Trivandrum, Kerala, India